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Vanliners – Privacy Policy (UK & EU GDPR Compliant)

Last Updated: 27 November 2025

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1. Introduction

Welcome to Vanliners (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website or engage with our services.

This policy is designed to comply with:

  • UK General Data Protection Regulation (UK GDPR)

  • EU General Data Protection Regulation (EU GDPR)

By using our website or services, you acknowledge that your personal data will be processed in accordance with this policy.

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2. Information We Collect

a. Personal Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Telephone number

  • Postal or delivery address

  • Payment information (processed securely by third-party providers)

  • Messages submitted via contact or enquiry forms

  • Account login details (where applicable)

b. Automatically Collected Information

When you use our website, we may automatically collect certain information, including:

  • IP address

  • Device and browser type

  • Operating system

  • Pages visited and interaction data

  • Referring URLs

  • Date and time of visits

  • Cookie and tracking identifiers

c. Cookies & Tracking Technologies

We use cookies and similar technologies such as:

  • Cookies

  • Pixels

  • Analytics tools (e.g. Google Analytics)

These help us understand how our website is used and improve performance. You can manage or disable cookies through your browser or cookie preference settings. For more details, please see our Cookie Policy.

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3. How We Use Your Information

We use personal information to:

  • Provide and improve our products and services

  • Respond to enquiries and customer support requests

  • Process orders and transactions (where applicable)

  • Personalise user experience

  • Send service-related or marketing communications (you may opt out at any time)

  • Monitor website performance and usage

  • Prevent fraud, misuse, or security issues

  • Comply with legal and regulatory obligations

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4. How We Share Your Information

We may share personal data with trusted third parties, including:

  • Service providers (e.g. website hosting, email services, analytics, payment processors)

  • Business partners supporting service delivery

  • Legal or regulatory authorities where required by law

We do not sell personal data.

All third parties are required to process personal data securely and in accordance with applicable data protection laws.

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5. GDPR Compliance (UK & EU)

Lawful Bases for Processing

We process personal data under the following lawful bases:

  • Consent

  • Contractual necessity

  • Legal obligation

  • Legitimate interests (such as website improvement, service delivery, and fraud prevention)

Your Data Protection Rights

If you are located in the UK or EU, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict processing of your data

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO) or your local EU supervisory authority

To exercise any of these rights, please contact us using the details below.

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6. International Data Transfers

Your personal data may be transferred to and processed outside the UK or EU where necessary (for example, when using international service providers).

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTA)

  • EU Standard Contractual Clauses (SCCs)

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7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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8. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

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10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Vanliners – Privacy & Data Protection
Email: sales@vanliners.co.uk
Address: Unit 3 Ormside Close, Hindley Green Industrial Estate, Wigan, WN2 4HR
Phone: 01204 399842

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